NOMAD Reviews

Based on 12 customer reviews and online research, hellonomad.com has a consumer rating of 1.7 out of 5 stars, indicating that most customers are not satisfied with NOMAD.

1.7 / 5.0

12 Reviews

5 Stars(1)

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4 Stars(0)

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3 Stars(2)

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2 Stars(0)

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1 Star(9)

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How would you rate NOMAD?

Customer Reviews (12)

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Anna Rivera
Posted on 06/10/2021
Horrible customer service

Order something from them and decided to cancel after one minute, the is absoutly no way to contact the customer service or talk to anyone. Sent them an email and 8 hours later, they replied and said that order was already processed and cannot be cancel. DO NOT BUY ANYTHING FROM THEM!

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Terry Little
Posted on 05/13/2021
Nomad Airpod Cases: Do not recommend

Nomad Goods products are horrible. I purchased an Airpods Case at this website and at first, it was fine, the quality was amazing but then it broke. So what do you do when a case breaks? You buy a new one. I was trying to take off the case and nothing. I couldn't I searched videos after videos trying solutions. I cut myself 2 times try to take it off. I stumbled among the nomad video. Now I have to buy a lightning cable? Why didn't it say that when I choose to buy it? I ended up wasting $44 just to take off the case on my Airpods. P. S My AirPods are probably all scratched up now.

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Dianne Pearson
Posted on 04/29/2021
Terrible customer service/support

I purchase the Base Station Pro for my handicapped daughter because she cannot physically plug in a charger to her iPhone. I thought this was a great solution and went ahead and spent the $200 because I thought it would make her life easier. Well, after a short time it started not charging her phone so I attempted 3 times to contact them for help and was just ignored. Going to start posting reviews everywhere I can and warn people not to do business with these guys as I'm tired of companies that think they can get away with treating people like this! Dan M.

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Guest
Posted on 12/23/2020
No delivery of merchandise

Ordered a case for air pods and a leather Apple Watch band. Never received either item. No response from them any time I reached out. I wish I would have looked at their Facebook page before buying. The customer reviews would have sent me running and I would have ordered from a more reputable company. Don't waste your time or money on them.

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Jesse Soto
Posted on 12/16/2020
No mention of additional charges for EU residents

Great product but if you live in the EU you’ll have to pay an additional tax (including VAT) for it since it’s coming from outside the EU. In total I spent more than 70$ for it which is way too expensive.

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Francis Burns
Posted on 12/15/2020
Hidden Import Fees

Bought this product as Christmas gifts with promise of 2 day shipping. Then FedEx charges me hundreds of dollars of import / custom fees not disclosed at time of order. Absolutely no one to take the call at customer service. Emails not returned. Horrible company.

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Herbert Lewis
Posted on 12/11/2020
Horrible service

I ordered a case for my iPhone 12 pro max on November 6. I wrote them on November 27th and they apologized because they never shipped my case. They told me that my case was going to be shipped immediately and that they will reimburse my shipping fee. On December 8th I wrote them back and they replied that they messed up my shipment once again. I demanded a full refund. They are very irresponsible and their service obviously sucks!

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Kathy Nichols
Posted on 08/16/2020
Okay product... absolutely terrible customer service

I have contacted this company a few times throughout the last week because my product was faulty upon delivery. Still have not gotten any responses. I have emailed, filled out their warranty and exchange forms, contacted through Instagram and filed a complaint with the BBB and still haven't gotten a response. To put it plain and simple, this is a bad company.

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Gerald Mccoy
Posted on 07/18/2020
Great product

Great product
The product they sell are little expensive but boy o boy what Great quality you will never be disappointed ever. And kudos they started selling masks and sanitizers when they were scarce

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Michele Jordan
Posted on 06/27/2020
Really Really Really Bad Customer Service

Product is okay, they make it come off much more affluent than it really is but for 40 you cant really complain. Be careful about the edges because if it scuffs the leather will not "patina" it will actually start to peel off. They also don't do anything in terms of customer service. I made multiple request through email and IG, but recommended for contacts, however, both were ignored.

You're better of with a Pela case tbh, they're better for the environment, quality and the build is about the same.

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Guest
Posted on 06/27/2020
Hidden costs - import fees/ custom!

Products are shipped from Hongkong. Customs for shipping to Germany were 40,96 EUR on a bill size of 137,12 EUR. 30% extra costs/ import fees on already high priced products are not acceptable. Please be aware of this upcoming extra costs when you order Nomad goods.

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Sara Stone
Posted on 06/21/2020
Worse ever spend money is just a junk

I open new office I thought make it better.
First battery go out fast after spend 7k machine stop I called them they say get another warranty for another almost $1500 to see if workmake story I brought two 1500 years X-ray marching out of storage and connected take pa better than nomad I am just putting it in trash

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NOMAD Questions & Answers

Pearl Harvey

Posted on 04/27/2019

Helpful

Hahahaha. Did you ever check which phones are compatible with wireless charging. IPhone 7 does not have to ability to wireless charge. That is why it isn't working

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